You can ship the item(s) to our warehouse within 30 days of receipt and we will exchange the item(s) for you upon acceptance. However, you need to pay the return’s shipping fee on your own.
2. Return and Refund
There is no doubt that you can return the item(s) and get a refund if Exchange is not your choice. A partial or a full refund will be offered upon acceptance. The refunds ranges from 30% to 100% of the price of the item(s). However, you need to pay the return shipping fee and send the original package back us.
3. Exchange & Return Policy
Items must be returned within 30 days of receipt.
Items must be unworn, unwashed, and have label attached.
Items must be received in original packaging.
For bodysuits, lingerie & sleepwear, swimwear and jewelry, if there is not quality problem, we don’t offer return / exchange service.
We only accept returns based on wrong size, bad quality and color shading. Product image is only for your reference. If there is inconsistency between the image and the actual product, the actual product shall govern.
Return will NOT be accepted without contacting our customer service.
Fluoa is not responsible for the returning shipping fee under following:
- Size doesn't fit
- Defective items
5. Package Returned
Please don't return directly to the address on the received package.
Please send back the package by mail, instead of express. We suggest all returns be sent with a traceable carrier.
Order cancellation and refund is only accepted within 2 hours after order confirmation.
Returns/exchanges will be processed in 2-4 business days.
In most cases, refunds will be issued to the same credit card or PayPal account used for the original purchase. Please allow up to 15 business days before the credit appears on your credit card statement (PayPal refunds will be transferred immediately).
7. How to Make Your Return or Exchange
Step 1: If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.
Step 2: If you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for Refund, Our Account Department will arrange the refund for you after receiving the returned items.
Step 3: Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out).
Step 4: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
Please allow 7 business days for package transit, plus an additional 7 business days for processing after receipt at our Fulfillment Center.
Should you have any question regarding return policy, please feel free to contact our customer service: firstname.lastname@example.org
Since we have too many emails to deal with recently, your ticket may be replied in 48 hours. Your mail might be replied slower at weekends. Thank you very much for your patience and understanding.